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2024 CLE Express


Total Credits: 15.4 MCLE, 4.1 Ethics, 1.0 Elimination of Bias, 4.0 Kansas Credit-General, 4.0 Kansas Ethics


Dates


Description

These presentations are compiled from our 2024 Annual Law Update, 2024 Ethics Express, and 2023 U.S. Supreme Court highlights.

Closed captions are available for most of the topics in this program. However, closed captioning is not available for the U.S. Supreme Court Highlights topic.

Due to the length of this program, break times are limited. Please plan accordingly.

(Exact times may change)

7-7:53 | Family law
Speakers: Erin Mayfield Craig
, Oswald Rew LLC, Blue Springs; Andrew C. Scholz, Rooney McBride & Smith, LLC, Springfield; Kirk C. Stange, Stange Law Firm, PC, Clayton

7:53-8:43 a.m. | Appellate and civil trial practice
Speaker: Timothy Sansone
, Sandberg Phoenix & Von Gontard P.C., St. Lo

8:43-9:35 a.m. | Cat proverbs and attorney ethics
Speaker: Stuart Teicher
, The CLE Performer 

9:35-9:45 a.m. | Break

9:45-10:37 a.m. | Employment law
Speaker: Kristen L. Maly
, McCarthy, Leonard & Kaemmerer, LC, Chesterfield

10:37-11:27 a.m. | Workers’ compensation
Speakers: Kevin M. Johnson
, Wallace Saunders, PC, Overland Park, KS; Martin A. Klug, Huck Howe & Tobin, Clayton; Patrick J. Platter, Neale & Newman LLP, Springfield; Kevin V. Spear, Van Camp Law Firm, LLC, Jefferson City

11:27 a.m.-12:20 p.m. | Ethics update 
Speaker: Marc A. Lapp
, Special Representative, OCDC, St. Louis

12:20-12:35 p.m. | Break

12:35-2:14 p.m. | U.S. Supreme Court highlights
Speakers: Erin Hawley
, Alliance Defending Freedom, Ozark; Jeremiah Morgan, Missouri Attorney General's Office, Jefferson City; Heidi Vollet, Cook, Vetter, Doerhoff & Landwehr, PC, Jefferson City.  

2:14-3:04 p.m. | Real estate law
Speaker: Casey E. Elliott
, Van Matre Law Firm, PC, Columbia; William M. Quitmeier, Quitmeier Law Firm, Kansas City

3:04-3:14 p.m. | Break

3:14-4:07 p.m. | Probate law 
Speakers: Commissioner Amy B. DeGraeve
, Jackson County Circuit Court, Kansas City; Heather M. Hall, Hall Legal Group, LLC, St. Peters

4:07-4:59 p.m. | Airplane etiquette and attorney ethics
Speaker: Stuart Teicher

4:59-5:48 p.m. | Torts and civil actions 
Speakers: John W. Kurtz
, Hubbard & Kurtz, LLP, Kansas City; Anthony G. Laramore, Page Law Firm, St. Louis; William C. Love, Jr., Hyde, Love & Overby, LLP, Springfield; Timothy W. Van Ronzelen, Clement, Van Ronzelen & Schulte LLC, Jefferson City

5:48-6:03 p.m. | Break

6:03-7:01 p.m. | Criminal law
Speakers: James R. Hobbs
, Wyrsch Hobbs & Mirakian, PC, Kansas City; John M. Lynch, The Law Offices of John M. Lynch, LLC, St. Peters; James R. Wyrsch, Wyrsch, Hobbs & Mirakian, PC, Kansas City 

7:01-7:50 p.m. | Bankruptcy/debtors and creditors law
Speaker: Camber L. Jones
, Spencer Fane LLP, Springfield

7:50-8:41 p.m. | Stuart travels to Alabama to teach about diversity and inclusion
Speaker: Stuart Teicher

8:41 p.m. | Adjourn    

Opinions and positions stated by presenters of MoBarCLE programs are those of the presenters and not necessarily those of The Missouri Bar. This program is intended as information for lawyers in Missouri, in conjunction with other research they deem necessary, in the exercise of their independent judgment. 

Materials

Speaker

Erin Mayfield Craig's Profile

Erin Mayfield Craig Related Seminars and Products

Oswald Rew LLC


Erin received her Bachelor of Science in Political Science and Philosophy from Missouri State University with honors in 2007. During Erin’s course of studies, she emphasized International Affairs and served as a student ambassador for the University in Dailian and Zhengzhou, China.
Upon graduating from Missouri State, Erin attended the University of Missouri-Kansas City School of Law and earned her Juris Doctorate in 2010. While at the UMKC Law School, Erin received the school’s International, Comparative, and Foreign Law Area of Emphasis after successfully completing courses in International and EU Law at the University of Vienna, Austria, Comenius University in Bratislava, Slovakia, and Corvinus Egyetem in Budapest, Hungary. While at UMKC, Erin participated in the Law School's Guardian ad Litem clinic, representing children in domestic violence dockets in the 16th Judicial Circuit.
Erin is a member of The Missouri Bar, the Kansas City Metropolitan Bar Association including the KCMBA Domestic Law Committee, the Eastern Jackson County Bar Association, and is a board member on the Juvenile Law Committee.  Erin is admitted to practice in the Federal Western District Court of Missouri and also a Guardian ad Litem.

 


Comm. Amy DeGraeve's Profile

Comm. Amy DeGraeve Related Seminars and Products

Jackson Co. Circuit Court


Probate Commissioner Amy B. DeGraeve was appointed to the bench on October 29, 2021, by the judges of the 16th Circuit Court.
At the time of her appointment, Commissioner DeGraeve was an attorney with
The Counts Law Firm, LLC.   In her law practice she specialized in
fiduciary litigation, trust and probate estate administration, estate planning, income tax planning, business succession planning, prenuptial and postnuptial agreements, guardianships and conservatorships.
Prior to employment at the Count Law Firm, she was an attorney with Kirkland Woods & Martinsen LLP, Lathrop & Gage LLP, and Vold & Morris.
Commissioner DeGraeve graduated from the University of Missouri-Kansas City in 2001 with a B.A. degree in Language and Literature.  She earned her Juris Doctor degree from UMKC Law School in 2004, and a Master of Laws in Taxation (LL.M.) degree in 2006.
She has served on the Jackson County Probate Procedures Manual Revision
Committee.   She is a member of the Kansas City Metropolitan Bar
Association Probate and Estate Planning Committee.  She has also served as a member of the Children’s Mercy Hospital Donald H. Chisholm Planned Giving Council.
Commissioner DeGraeve was appointed to serve a four-year-term and was sworn in January 2022. 


Casey Elliott's Profile

Casey Elliott Related Seminars and Products

Van Matre Law Firm, P.C.


Casey E. Elliott joined the firm as an associate in 2011 and became a shareholder in 2015.  She received her J.D. and M.B.A. from the University of Missouri – Columbia in 2011. She graduated from the University of Missouri – Columbia with her B.S.B.A., majoring in management, cum laude, with a general honors certificate in 2007. Casey served as Managing Editor of the Missouri Law Review in 2010-2011.
Casey practices primarily in the areas of corporate and business, estate planning, real estate, and health care law. Casey has significant experience assisting clients in general business matters including entity formation, structuring, and maintenance, shareholder agreements, employment contracts, contract review and negotiation, capital and loan structuring, real estate leases and purchases, physician contracts, employment issues, and health care law issues. Casey assists corporate clients by providing advice related to issues that come up in their businesses on a daily basis. Casey also works with individual clients to provide assistance in estate planning, real estate transactions, and debtor-creditor issues, among others.
Casey and her husband, Philip, are the proud parents of three small children, boy-girl twins and their younger sister. Casey is a business owner herself, as a co-owner of Columbia’s Just Between Friends children’s consignment sale.  She spends her free time cheering on the Missouri Tigers and staying involved in her local church.


Heather Hall's Profile

Heather Hall Related Seminars and Products

Hall Legal Group, LLC


Heather M. Hall is a member of Schormann Law Firm, LLC, where she focuses her practice on fiduciary litigation, probate and trust administration, and minor and adult guardianships. Heather formerly clerked for the Honorable Kathleen Forsyth in the Probate Division of the Circuit Court of Jackson County, Missouri, and has since dedicated her practice to fiduciary litigation and probate related matters. Heather is often appointed by St. Louis County as court-appointed counsel for respondents in guardianship and conservatorship proceedings. Heather received her J.D. with honors from the University of Missouri – Kansas City School of Law.


Erin Hawley's Profile

Erin Hawley Related Seminars and Products

Alliance Defending Freedom


Erin Morrow Hawley serves as senior counsel and vice president of the Center for Life and Regulatory Practice at Alliance Defending Freedom. Hawley has litigated extensively before the U.S. Supreme Court, federal courts of appeals, and state courts of last resort.


James Hobbs's Profile

James Hobbs Related Seminars and Products

Wyrsch Hobbs & Mirakian, P.C.


James R. Hobbs has extensive experience in both civil and criminal cases with particular emphasis in white collar criminal defense work. He has tried cases in areas such as criminal enforcement of environmental laws, defense of health care prosecutions, representation of individuals and corporations charged with business crimes, and defense of political corruption prosecutions. Mr. Hobbs has also represented individuals charged with violent offenses and sexual assault cases. His practice also involves grand jury representation and pretrial representation of individuals and corporations under investigation for criminal conduct. Mr. Hobbs is the recipient of numerous awards, and he has served on many boards of organizations advocating for criminal defendants.

 


Kevin Johnson's Profile

Kevin Johnson Related Seminars and Products

Wallace Saunders


Kevin M. Johnson is a Practicing Partner with the firm, and he has practiced with Wallace Saunders since 2002. He earned his undergraduate degree summa cum laude in 1998 from Oklahoma State University in Stillwater, Oklahoma, and his law degree in 2001 from the University of Missouri at Columbia School of Law. He is licensed to practice law in Missouri, Kansas, and Illinois, and his practice focus is on workers’ compensation and employment litigation.


Camber Jones's Profile

Camber Jones Related Seminars and Products

Spencer Fane LLP


Camber Jones is a member of the firm’s Banking and Financial Services Group.  Camber has experience representing debtors and creditors in bankruptcy and restructuring proceedings in multiple jurisdictions, including, initiating and defending adversary proceedings, investigating and conducting large-scale claims reconciliations, negotiating settlements, and negotiating, drafting, and reviewing commercial contracts.
Camber also represents her clients in non-bankruptcy insolvency proceedings, such as receiverships, out of court workouts and restructurings, and other related insolvency matters. With a background in litigation, Camber assists in the representation of clients in general commercial litigation matters.
Camber received her law degree from the University of Pennsylvania Law School, where she served as a senior editor on the Journal of Constitutional Law and earned a Certificate of Management from the Wharton School of Executive Education at the University of Pennsylvania. Prior to his retirement, Camber served as an intern for the Honorable William A. Thorne, a judge on the Utah Court of Appeals.


Martin Klug's Profile

Martin Klug Related Seminars and Products

Huck Howe & Tobin


Martin Klug has represented Missouri employers in workers’ compensation litigation for more than 30 years.  He obtained his law degree at St. Louis University and is a  member of the Missouri, Illinois, and Florida bar.  He has written several books, and he is a regular speaker for the Mo Bar and other groups on emerging legal issues related to work injuries.   He lives in St. Louis with his family and two freeloading cats.  He is working on a new book about film noir. 


John Kurtz's Profile

John Kurtz Related Seminars and Products

Hubbard & Kurtz, LLP


John Kurtz received a bachelor’s degree in psychology from the University of Missouri-Columbia in 1969, a master’s degree in criminology from the University of Pennsylvania in 1970, and a law degree from the University of Missouri-Columbia in 1976.  He worked as a law clerk for Judge Paul Vardeman of the Jackson County Circuit Court and then as an Assistant Public Defender for Jackson County from 1979 to 1981.   From 1981 through 1997, he worked at The Popham Law Firm where clients included plaintiffs and defendants in civil litigation, children and adults in family law matters, and some defendants in criminal cases.  He now works at Hubbard & Kurtz L.L.P. at 1718 Walnut in Kansas City.   He has tried 84 jury cases and argued 36 appellate cases.   The Missouri Bar has given him the Lon O. Hocker Memorial Trial Lawyer Award, the Pro Bono Lawyer Award, the H. Michael Coburn Community Service Award, the Tom Cochran Community Service Award, the Spurgeon Smithson Award, and the Martin J. Purcell Professionalism Award.   In 1999, Jackson County, Missouri lawyers elected him to serve from 2000 through 2005 as a member of the 16th Judicial Circuit Nominating Commission.


Marc Lapp's Profile

Marc Lapp Related Seminars and Products

Nationwide Insurance


Marc A. Lapp is a Special Representative with the OCDC and regularly practices before the Disciplinary Hearing Committee and the Supreme Court of Missouri. In addition, Marc is the Director of Quality Assurance, Ethics, and Training for Nationwide Insurance Trial Division.


Anthony Laramore's Profile

Anthony Laramore Related Seminars and Products

Page Law Firm


Anthony Laramore represents clients in personal injury, medical malpractice and civil rights cases. Anthony has been recognized by The National Trial Lawyers, Super Lawyers, and other organizations. Anthony has successfully recovered millions of dollars for his clients. Anthony enjoys spending time with his children, coaching, and is an avid KC Chiefs fan.


William Love's Profile

William Love Related Seminars and Products

Hyde, Love & Overby, LLP


William C. Love is a partner with the law firm of Hyde, Love & Overby practicing in the areas of Medical Malpractice, Appellate Law, Workers’ Compensation and General Litigation. He is admitted to practice in Missouri and the U.S. Western District of Missouri, 8th Circuit Court of Appeals and US Supreme Court.  He earned his J.D. from the University of Missouri School of Law. He was recognized for appellate advocacy as a recipient of the David J. Dixon Appellate Advocacy Award from the Missouri Bar.  He is also a long time High School Football referee.


John Lynch's Profile

John Lynch Related Seminars and Products

The Law Offices of John M. Lynch, LLC


John M. Lynch is an attorney in St. Louis, who also serves as a legal commentator for a host of news/media outlets across the country. Presently, he concentrates in areas of federal law, civil litigation, criminal defense and personal injury. 


Kristen Maly's Profile

Kristen Maly Related Seminars and Products

Not Employed in the Legal Field


Kristen Maly represents both public and private management in employment-related actions before state and federal courts and administrative agencies. She regularly assists clients with all aspects of human resources management from development of policies through enforcement and defense of those policies. She routinely advises clients on compliance with the myriad of federal and state laws that impact upon management’s ability to utilize it workforce, including OFCCP, EEOC, MHRA, FMLA, ADA and compliance with statutes addressing Department of Homeland Security work authorization verification compliance. Ms. Maly is admitted to practice in the States of Indiana and Missouri and before the United States District Court, Northern and Southern Districts of Indiana, Eastern District of Missouri and the United States Court of Appeals, Seventh and Eighth Circuits. She has authored and co-authored various articles on labor and employment law issues. Ms. Maly has also presented numerous seminars on various aspects of labor and employment law. Ms. Maly received her B.S. Ed. degree, with honors, from Indiana University and her J.D. degree from Washington University in St. Louis. While at Washington University she was a staff member for the Journal of Urban and Contemporary Law.


Jeremiah Morgan's Profile

Jeremiah Morgan Related Seminars and Products

Missouri Attorney General's Office


Jeremiah J. Morgan attended Brigham Young University Law School, graduating summa cum laude. Following law school, Mr. Morgan clerked for Judge C. Arlen Beam on the U.S. Court of Appeals for the Eighth Circuit. He then joined the international law firm of Bryan Cave LLP. Mr. Morgan served as Deputy Solicitor General for Missouri, then General Counsel to the Supreme Court of Missouri. He currently serves as Deputy Attorney General. He has argued hundreds of appeals in state and federal appellate courts across the country. Mr. Morgan is a frequent presenter at continuing legal education programs on a variety of topics.


Patrick Platter's Profile

Patrick Platter Related Seminars and Products

The Law Firm of Neale & Newman LLP


Patrick J. Platter is a partner with the law firm of Neale & Newman, L.L.P. of Springfield, Missouri. He is a graduate of the University of Missouri-Columbia with undergraduate and law degrees. He specializes in workers’ compensation law, local government law, administrative law, and employment law. He has tried hundreds of workers’ compensation claims before the Division of Workers’ Compensation and appeals before the Labor and Industrial Relations Commission and appellate courts. His appeals in workers’ compensation claims have spanned a wide range of subject in The Workers’ Compensation Law. Mr. Platter is a certified mediator under Rule 17. He is a member of the Mo Bar Fee Dispute Resolution Committee. He is published in the Journal of the Missouri Bar and speaks to many professional and trade organizations in workers’ compensation and employment law. He is recognized in Super Lawyers® in workers’ compensation law and The Best Lawyers of America© in local government law.  


William Quitmeier's Profile

William Quitmeier Related Seminars and Products

Quitmeier Law Firm


William M. Quitmeier is the President of the Quitmeier Law Firm, P.C. He has degrees of BA in Economics and Juris Doctor (Law) from the University of Kansas. He is licensed to practice law in the State of Missouri and Kansas, and is a licensed Missouri Real Esate Broker. He was mayor of the City of Parkville from 1991-2002 and an alderman from 1986-1991. He is a past U.S. District Court Arbiter. He was a founder the Platte Land Trust, dedicated to preserving land for parks. 


Timothy Sansone's Profile

Timothy Sansone Related Seminars and Products

Sandberg Phoenix & Von Gontard P.C.


Timothy C. Sansone is a partner at the law firm of Sandberg Phoenix & von Gontard P.C., where he has worked for over 20 years.  He is a graduate of Chaminade College Preparatory School, attended the United States Military Academy at West Point, received his bachelor’s degree in political science with college honors at Washington University in St. Louis, and received his juris doctor degree, magna cum laude, from Saint Louis University School of Law.
Tim started his legal career as a law clerk for Judge Paul Simon at the Missouri Court of Appeals, Eastern District.  He then worked as an associate at Ziercher & Hocker P.C., which merged with what was then known as Husch & Eppenberger, LLC before he joined Sandberg Phoenix.
At Sandberg Phoenix, he is the founder and leader of his firm’s Appellate and Complex Litigation Team. He also serves as Chair of Professional Development, and is a member of the firm’s Business Litigation Practice Group and Product Liability Practice Group.
In addition, he is co-chair of The Missouri Bar’s Appellate Practice Committee, and has been named to Missouri Lawyers Media’s POWER LIST of the top 30 appellate attorneys in Missouri.

 


Andrew Scholz's Profile

Andrew Scholz Related Seminars and Products

Rooney McBride and Smith, LLC


Andy Scholz is a Springfield, Missouri native. He earned his Bachelor of Arts degree in biology from Drury University in 1994 and attended law school at the University of Missouri-Columbia. During law school, he was honored to be an associate member of the Missouri Environmental Law & Policy Review. He earned his Juris Doctorate degree in 2001. In 2005, he became an Assistant Prosecuting Attorney for Boone County, Missouri. While there, he prosecuted sexual crimes and people accused of having perpetrated physical abuse against children. In 2010, Andy and his family chose to move back home to Springfield, where he could work to serve fellow Southwest Missourians by focusing his practice as a family law attorney. To continue his desire to assist families, he joined Rooney McBride and Smith in 2019, where he focuses on family law, guardianship law, and civil litigation. 


Kirk Stange's Profile

Kirk Stange Related Seminars and Products

Stange Law Firm, PC


Kirk Stange is the President of Stange Law Firm, PC. Stange Law Firm, PC is a multi-state family law firm with offices in Missouri, Illinois, Kansas, Oklahoma, and Nebraska. Mr. Stange is licensed in Missouri, Illinois, Kansas, and the United States District Court for the Eastern District of Missouri. Mr. Stange received his Juris Doctorate from the University of Missouri-Columbia. Missouri and Kansas Super Lawyers Magazine selected Mr. Stange to the list of Super Lawyers for Family Law from 2015 to the present. Previously, Missouri and Kansas Super Lawyers Magazine selected Mr. Stange to the list of Rising Stars for Family Law in 2013 and 2014. Mr. Stange is an adjunct professor at Emory University School of Law. Mr. Stange is the President of the Missouri Collaborative Institute. Mr. Stange is a frequent speaker at continuing legal education seminars. In 2014, Mr. Stange presented at the 8th Circuit Judicial Conference in Omaha, Nebraska on social media evidence for lawyers and judges. Mr. Stange authored a chapter in a book through Thomson Reuters (Aspatore Publishing) titled: "Strategies for Military Family Law: Leading Lawyers on Navigating Family Law in the Armed Forces (Inside the Minds)." Mr. Stange released a full-length book through Thomson Reuters (Aspatore Publishing) in 2014 titled: "Prenuptial Agreements Line by Line." In 2015, Mr. Stange authored another chapter in a book through Thomson Reuters (Aspatore Published) titled: “Strategies for Illinois Family Law: Leading Lawyers on Leveraging Alternative Dispute Resolution, Negotiating Alimony and Child Support, and Managing Client Expectations (Inside the Minds).” In 2019, Kirk was asked to co-author two chapters in the 2019 Cumulative Supplement to Chapter 13 “Adult Protection Orders and Child Protecting Order” and the 2019 Cumulative Supplement to Chapter 29 “Rights of the Unwed,” in Missouri Law (7th ed.) published by the Missouri Bar. In 2022, Kirk co-authored the following chapter in the Missouri Bar’s desk book: “Chapter 10, Child Abuse in the Domestic Case and Adult Protection Orders and Child Protection Orders.” 


Kevin Spear's Profile

Kevin Spear Related Seminars and Products

Van Camp Law Firm


Kevin Spear is a partner at the Van Camp Law Firm. Kevin graduated from the St. Louis University School of Law in the top 30% of his class after receiving undergraduate degrees from Drake University. While in law school, Kevin worked in the Legal Clinic and litigated cases before the Missouri Court of Appeals. He also clerked for Circuit Court Judge Jon Beetem and Judge Paul Wilson, now a justice on the Missouri Supreme Court. Upon graduating law school, Kevin worked as Enforcement Counsel for the Missouri Department of Insurance, Financial Institutions, and Professional Registration, gaining experience working with insurance companies and handling administrative law matters. Kevin joined the Van Camp Law Firm in 2013 and represents clients in workers’ compensation matters at hearings and dockets throughout Missouri. Kevin is a member of the Missouri Bar, Cole County Bar Association and Missouri Association of Trial Attorneys.


Stuart Teicher's Profile

Stuart Teicher Related Seminars and Products

The CLE Performer


Stuart I. Teicher, Esq. is a professional legal educator who focuses on ethics law and writing instruction. A practicing attorney for over two decades, Stuart’s career is now dedicated to helping fellow attorneys survive the practice of law and thrive in the profession. Mr. Teicher teaches seminars, provides in-house training to law firms and legal departments, provides CLE instruction at law firm client events, and also gives keynote speeches at conventions and association meetings.

Stuart helps attorneys get better at what they do (and enjoy the process) through his entertaining and educational CLE Performances. He speaks, teaches, and writes—Thomson Reuters published his book entitled, Navigating the Legal Ethics of Social Media and Technology.

Mr. Teicher is a Supreme Court appointee to the New Jersey District Ethics Committee where he investigates and prosecutes grievances filed against attorneys. Mr. Teicher is an adjunct professor of law at Georgetown Law where he teaches Professional Responsibility, and he is an adjunct professor at Rutgers University in New Brunswick where he teaches undergraduate writing courses.


Timothy Van Ronzelen's Profile

Timothy Van Ronzelen Related Seminars and Products

Clement, Van Ronzelen & Schulte, LLC


Tim Van Ronzelen graduated from the University of Missouri School of law in 1995 and practices in general civil litigation along with complex commercial litigation including class actions. Tim focuses his practice on personal injury and wrongful death cases with an emphasis in nursing home abuse and neglect cases.


Heidi Vollet's Profile

Heidi Vollet Related Seminars and Products

Cook, Vetter, Doerhoff & Landwehr, P.C.


Heidi Doerhoff Vollet is a shareholder with Cook, Vetter, Doerhoff & Landwehr PC. Her practice includes civil appellate matters in state and federal courts. She graduated from UMC Law School and clerked for William Rehnquist, Chief Justice of the United States and John Gibson, Judge, 8th Circuit Court of Appeals.


James Wyrsch's Profile

James Wyrsch Related Seminars and Products

Wyrsch Hobbs & Mirakian, PC


James Wyrsch received his BA in 1963 from University of Notre Dame, JD in 1966 from Georgetown University, and LLM in trial practice in 1972 from UMKC. He is a co-author with Judge Anthony Nugent and Susan Hunt of “Missouri Criminal Trial Practice,” Harrison Law Book Company, 1994.


Dates

Fri, Feb 21, 2025 - 07:00am to 08:41pm CST
Mon, Mar 17, 2025 - 07:00am to 08:41pm CDT

Cancellation Policy

Click HERE to review the Cancellation Policy.